TRAINING ITIL V3. FUNDAMENTAL
Training Information Technology Infrastructur Library Fundamental
Training It Service Management
Descriptions :
This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.
The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.
Objectives :
The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.
The aim of this course is for each participant to gain competencies in the following:
* Service Management as a Practice
* Service Lifecycle
* Key Principles and Models
* Generic Concepts
* Selected Processes
* Selected Roles
* Selected Functions
* Technology and Architecture
* Related standards and frameworks
The issues of implementing ITIL Service Management into an organization and creating a cycle of continuous improvement
Target Audience :
The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:
* IT Managers
* CIOs
* IT Line Managers
* Process stakeholders
* Service Delivery Managers
Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)
Course Contents and Descriptions:
1. Introduction
+ History of ITIL
+ ITIL Qualification scheme
2. 2. Service Management as a practice
+ Service
+ Service Management
+ Processes
+ Roles
+ Organization
3. 3. The Service Lifecycle
+ The Structure, Scope, Components and Interfaces of the ITIL Library
+ ITIL Service Life cycle
4. 4. Service Strategy
+ Service Models
+ Service Portfolio Management
+ Demand Management
+ Financial Management
+ Return on Investment
5. 5. Service Design
+ Service Catalogue Management
+ Service Level Management
+ Capacity Management
+ Availability Management
+ IT Service Continuity Management
+ Information Security Management
+ Supplier Management
6. 6. Service Transition
+ Change Management
+ Service Asset and Configuration Management (SACM)
+ Release and Deployment Management
+ Service Knowledge Management
7. 7. Service Operation
+ Incident Management
+ Event Management
+ Request Fulfillment
+ Problem Management
+ Access Management
8. 8. Continual Service Improvement
+ The Continual Service Improvement Model
+ IT Governance across the Service Lifecycle
9. 9. Technology and Architecture
+ Generic requirements for an integrated set of Service Management Technology
+ Understand how Service Automation assists with integrating Service Management processes
10. 10. Related Standards and Frameworks
+ ISO/IEC 20000
+ ISO 27000
+ ISO 9000
+ ISO 19770
+ ISO 15504
+ SixSigma
+ COBIT
+ CMMI
11. 11. ITIL Simulation
+ The simulation puts course participants in the shoes of an organisation doing its best to maximise revenue through day-to-day operations
+ Experience how to improve (ITIL) processes so as to achieve business goals
+ Demonstrate improvements through a balanced approach encompassing people, process and technology
12. 12. Implementing ITIL
+ Implementation tips and tricks
+ Business case and KPIs
Jadwal Pelatihan trainingpastijalan Tahun 2024 :
- Batch 1 : 23 – 25 Januari 2024
- Batch 2 : 6 – 8 Februari 2024
- Batch 3 : 5 – 7 Maret 2024
- Batch 4 : 23 – 25 April 2024
- Batch 5 : 6 – 8 Mei 2024 || 20 – 22 Mei 2024
- Batch 6 : 11 – 13 Juni 2024
- Batch 7 : 16 – 18 Juli 2024
- Batch 8 : 20 – 22 Agustus 2024
- Batch 9 : 17 – 19 September 2024
- Batch 10 : 8 – 10 Oktober 2024 || 22 – 24 Oktober 2024
- Batch 11 : 5 – 7 November 2024 || 19 – 21 November 2024
- Batch 12 : 10 – 12 Desember 2024
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi. training itil v3. fundamental terupdate
Biaya dan Lokasi Pelatihan : training itil v3. fundamental terupdate
Lokasi : training it service management terbaru
· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.
· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel.
· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .
· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .
· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .
· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .
· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .
Catatan : Biaya diatas belum termasuk akomodasi/penginapan. training information technology infrastructur library fundamental terupdate
Investasi Pelatihan Training Pasti Jalan : training it service management mura
1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan Training Pasti Jalan : training itegrated it service management murah
1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
2. FREE Akomodasi Peserta ke tempat pelatihan .
3. Module / Handout
4. FREE Flashdisk .
5. Sertifikat
6. FREE Bag or bagpackers (Tas Training) .
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
8. 2xCoffe Break & 1 Lunch, Dinner.
9. Souvenir .
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