TRAINING IT PROBLEM MANAGEMENT AND ANALYSIS
Training Information Technology Problem Management
Training It Problem Analysis
Background IT Problem Management and Analysis
The purpose of IT Problem Analysis and Management course is to deliver competency and assures that participants have gained knowledge of the terminology, structure and basic concepts of IT Problem Analysis and Management and Incident Management which encompasses processes and has comprehended the processes of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis that support Problem Management and Incident Management.
The course is also intended to enable the participants to start and apply the basic concepts of the processes listed above in Problem Management and Analysis as related to the application and operation of Information Technology system.
The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis within the framework of Problem analysis and Incident Management.
The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Objectives IT Problem Management and Analysis
* Handling complex issues (Situation Appraisal).
* Analysing problems (Problem Analysis).
* Making decisions (Decision Analysis).
* Avoiding future problems (Potential Problem Analysis
* Understand how these skills assist in the delivery of Incident and Problem Management.
* Improve ability to manage customer problems and escalations.
* Provide managers and engineers with tools to handle issues rationally
* Maximize questioning effectiveness.
* Give techniques for handling complex customer issues.
* Understand how IT Problem Management process fits within participants’ jobs.
* Make progress toward resolution of several current customer issues
Audience IT Problem Management and Analysis
* Individuals who require a basic understanding of the rational processes and how they may be used to enhance the quality of Problem Analysis and Management within an organization.
* IT professionals that are working within an organization that has adopted and adapted Problem Management framework and and who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business process improvement
* Information technology professionals involved in projects that are concerned, in part, with the automation of business processes .
Contents IT Problem Management and Analysis
2. Situation Appraisal
3. Problem Analysis
4. Decision Analysis
5. Potential Problem Analysis
6. Questioning and Listening Skills
7. Problem Analysis Techniques
8. Implementation Techniques
9. Risk Management Maturity and Performance Management
10. IT Risk Management
Methods IT Problem Management and Analysis
* Case Study
Dr. Ir. Fauzi Hasan. MM, MBA, and Team
Jadwal Pelatihan trainingpastijalan Tahun 2021 :
- 19-20 Januari 2021
- 16-17 Februari 2021
- 16-17 Maret 2021
- 20-21 April 2021
- 18-19 Mei 2021
- 15-16 Juni 2021
- 20-21 Juli 2021
- 17-18 Agustus 2021
- 21-22 September 2021
- 19-20 Oktober 2021
- 16-17 November 2021 | 21-22 Desember 2021
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi. training it problem management and analysis terupdate
Biaya dan Lokasi Pelatihan : training it problem management and analysis terupdate
Lokasi : training it problem analysis terbaru
· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.
· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel.
· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .
· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .
· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .
· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .
· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .
Catatan : Biaya diatas belum termasuk akomodasi/penginapan. training information technology problem management terupdate
Investasi Pelatihan Training Pasti Jalan :
1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan Training Pasti Jalan : training problem management and analysis murah
1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
2. FREE Akomodasi Peserta ke tempat pelatihan .
3. Module / Handout
4. FREE Flashdisk .
6. FREE Bag or bagpackers (Tas Training) .
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
8. 2xCoffe Break & 1 Lunch, Dinner.
9. Souvenir .