Training Information Technology Problem Management

Training It Problem Analysis

training information technology problem management murah

Background IT Problem Management and Analysis

The purpose of IT  Problem  Analysis and  Management  course  is to deliver competency  and assures that participants  have  gained knowledge of the terminology, structure and basic concepts of IT Problem  Analysis and Management and Incident Management which encompasses processes and has comprehended the processes of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis that support Problem Management and Incident Management.

The course  is also intended to enable the participants to start and  apply the basic concepts of the processes listed above in Problem Management and Analysis as related to the application and operation of Information Technology system.

The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis within the framework of Problem analysis and Incident Management.

The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.

Objectives IT Problem Management and Analysis
* Handling complex issues (Situation Appraisal).
* Analysing problems (Problem Analysis).
* Making decisions (Decision Analysis).
* Avoiding future problems (Potential Problem Analysis
* Understand how these skills assist in the delivery of Incident and Problem Management.
* Improve ability to manage customer problems and escalations.
* Provide managers and engineers with tools to handle issues rationally
* Maximize questioning effectiveness.
* Give techniques for handling complex customer issues.
* Understand how IT Problem Management process fits within participants’ jobs.
* Make progress toward resolution of several current customer issues

Audience IT Problem Management and Analysis
* Individuals who require a basic understanding of the rational processes and how they may be used to enhance the quality of Problem Analysis and Management within an organization.
* IT professionals that are working within an organization that has adopted and adapted Problem Management framework and and who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business process improvement
* Information technology professionals involved in projects that are concerned, in part, with the automation of business processes .

Contents IT Problem Management and Analysis

1. Introduction
2. Situation Appraisal
3. Problem Analysis
4. Decision Analysis
5. Potential Problem Analysis
6. Questioning and Listening Skills
7. Problem Analysis Techniques
8. Implementation Techniques
9. Risk Management Maturity and Performance Management
10. IT Risk Management

Methods IT Problem Management and Analysis
* Presentation
* Discussion
* Case Study

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

Jadwal Pelatihan trainingpastijalan Tahun 2023 :

  • Batch 1 : 24 – 26 Januari 2023
  • Batch 2 : 14 – 16 Februari 2023
  • Batch 3 : 20 – 23 Maret 2023
  • Batch 4 : 4 – 6 April 2023
  • Batch 5 : 15 – 17 Mei 2023
  • Batch 6 : 26 – 28 Juni 2023
  • Batch 7 : 17 – 19 Juli 2023
  • Batch 8 : 14 – 16 Agustus 2023
  • Batch 9 : 25 – 27 September 2023
  • Batch 10 : 10 – 12 Oktober 2023
  • Batch 11 : 7 – 9 November 2023
  • Batch 12 : 5 – 7 Desember 2023

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi. training it problem management and analysis terupdate

Biaya dan Lokasi Pelatihan : training it problem management and analysis terupdate

Lokasi : training it problem analysis terbaru

· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.

· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel.

· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .

· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .

· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .

· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .

· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. training information technology problem management terupdate

Investasi Pelatihan Training Pasti Jalan :

1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan Training Pasti Jalan : training problem management and analysis murah

1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)

2. FREE Akomodasi Peserta ke tempat pelatihan .

3. Module / Handout

4. FREE Flashdisk .

5. Sertifikat

6. FREE Bag or bagpackers (Tas Training) .

7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)

8. 2xCoffe Break & 1 Lunch, Dinner.

9. Souvenir .

Tanyakan pada kami ?

Kami di sini untuk membantu Anda! Jangan ragu untuk menanyakan apapun kepada kami. Klik di bawah untuk memulai obrolan.


Customer Service


Customer Service

Hai, tanyakan pada kami ? 00.00